Privacy policy

Last Updated: 11/09/2024

At Neuro With Me ("we," "us," or "our"), we are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, and share information when you visit our website www.neurowithme.com (the "Website") or interact with us online. By using our Website, you consent to the data practices described in this policy. If you do not agree with this policy, please do not use our Website.

1. Information We Collect

We may collect two types of information when you visit our Website:

a. Personal Information

Personal information is information that identifies you or can be used to identify you, such as:

  • Contact Information: Name, email address, phone number

  • Health-Related Information: Information you choose to share about your mental health or well-being (e.g., through forms, inquiries, or consultations)

  • Payment Information: If you make donations or purchase services through our Website (though we do not store full payment information, this may be handled through third-party services such as PayPal or Stripe or other)

b. Non-Personal Information

We may automatically collect non-personal information when you interact with our Website. This may include:

  • Device Information: Type of device, browser type, and IP address

  • Usage Data: Pages visited, time spent on the site, referring/exit pages, and other activity data

This non-personal information is typically collected through cookies or other tracking technologies.

2. How We Collect Information

We collect information in the following ways:

  • Directly from You: When you voluntarily provide information via forms, email, phone, or other communication channels (e.g., inquiries about our services, booking consultations, subscribing to our newsletter).

  • Automatically: When you visit our Website, we may automatically collect certain technical information about your usage through cookies, analytics tools, and other tracking technologies.

3. How We Use Your Information

We use the information we collect for the following purposes:

  • To provide services: To respond to inquiries, schedule appointments, and provide the mental health services and resources you request.

  • To improve our Website: To analyze user behavior and enhance the design and functionality of our Website.

  • To communicate with you: To send you newsletters, updates, or promotional information that you have subscribed to, or to respond to any queries you send us.

  • To ensure security: To monitor for fraudulent activity or unauthorized access and to protect the integrity of our Website.

  • Legal Compliance: To comply with applicable laws, regulations, and legal processes.

4. Cookies and Tracking Technologies

We use cookies and similar tracking technologies (e.g., web beacons) to collect non-personal information, such as browsing behavior, device type, and IP address. Cookies are small data files stored on your device that help us analyze Website traffic, improve user experience, and personalize your interaction with our content. You can control cookies through your browser settings, including disabling cookies entirely or being notified when a cookie is placed.

For more details, you can refer to our Cookies Policy.

5. How We Share Your Information

We do not sell or rent your personal information to third parties. However, we may share your information in the following situations:

  • Service Providers: We may share your information with third-party vendors who provide services to us, such as payment processors, email service providers, and web analytics companies. These service providers are obligated to protect your information and use it solely for the purpose of performing their services.

  • Legal Requirements: We may disclose your information if required to do so by law, regulation, legal process, or governmental request, or if we believe such action is necessary to protect our rights, safety, or the safety of others.

  • Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our business, your information may be transferred as part of that transaction.

6. Data Security

We take reasonable measures to protect your personal information from unauthorized access, use, or disclosure. However, please note that no method of electronic transmission or storage is 100% secure, and we cannot guarantee absolute security. We encourage you to use caution when sharing personal information online.

7. Your Rights and Choices

Depending on your jurisdiction, you may have certain rights regarding your personal information, such as:

  • Access: The right to request access to the personal information we hold about you.

  • Correction: The right to request corrections to any inaccurate or incomplete information.

  • Deletion: The right to request that we delete your personal information, subject to applicable laws and exceptions.

  • Opt-out: The right to opt-out of receiving marketing communications from us. You can unsubscribe from our emails by following the unsubscribe instructions in the email or by contacting us directly.

To exercise any of these rights, please contact us using the information in the "Contact Us" section below.

8. Data Retention

We will retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law, whichever is longer. Once your data is no longer needed, we will take steps to delete or anonymize it.

9. Third-Party Links

Our Website may contain links to third-party websites, such as mental health resources or partners. We are not responsible for the privacy practices or content of these external sites. We encourage you to review their privacy policies before providing any personal information.

10. Children's Privacy

Our Website is not intended for children under the age of 13, and we do not knowingly collect personal information from children. If we learn that we have inadvertently collected personal information from a child under 13, we will take steps to delete such information as soon as possible.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. When we make changes, we will update the "Last Updated" date at the top of this page. We encourage you to review this policy periodically to stay informed about how we are protecting your information.

12. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact us:

Neuro With Me
1460 7th St, Suite 304
Santa Monica, CA 90401
info@neurowithme.com

By using our Website, you acknowledge that you have read, understood, and agree to this Privacy Policy.